The Melchor Mascaró S.A. remote IT support service aims to provide assistance to users that require it. Should you require support, please follow these steps:

1.- Send an e-mail to TIC@melchomascaro.com explaining the problemand clearly indicating your name and contact telephone number. We will get back to you as soon as possible, within our working hours (08:00 to 19:00).

2.- If necessary, a technician will contact you and will ask you to type in a 6-digit code that he or she will provide you with, and then click "Connect with the technician".